Wednesday 7 August 2013

Polycom Soundpoint ip 501 Firmware update / Keeps rebooting

7th August 2013: This page is being updates as we speak.

OK I have spent many hours reading through blogs and pages to try and find out why my phone wonrt configure onto the Soho66. I brought 5 used phones off off ebay

Also had one of the phones just keep rebooting video example below.




I had to change the setup sequence to get it back to life which was quite simple.


You will need to disable the DHCP Client
Change the phone Ip Addree: to one of your local ip address example 192.168.001.177
Then change the Subnet Mask: to 255.255.255.0 (well in most cases)
IP Gateway: Is your routers address mines 192.168.1.10 but in most cases the last number would be a .1



Now Select Select Server Menu

Server Type: TrivialFTP
Server Address: This is the ip Address you have installed or going to install pumpKIn on.
Server User: Delete it (leave blank)
Server Password: Delete it (Leave blank)

Then click exit and save settings.





Sip 3.1.8 software update




So now we are all upto date go back to the setup option and change the DHCP Serve: Enabled

It takes about 3 minutes for these phones to bootup so you have to be patient.
If you want to use the web access you have to wait about 3 minutes after its booted for the web access to kick in.

Godd luck

Any question please drop me an email david.baglietto@gmail.com